CMA is the first 3rd party Maintenance Agency in India, focussed to provide single point contact for Multi Platform HW Maintenance, Multi Platform System Administration and SW Services relating to DBMS.
ON-SITE COMPREHENSIVE SERVICES
CMA’s Comprehensive Maintenance programs include a customized,site-specific service plan that manages all aspects of annual maintenance procedures and escalation procedures for 24/7 emergency services.
KEY FEATURES
- 24x7x365 support
- Customized Service Level Agreements (SLA)
- Online web based Call Logging System
- Resident Engineer support
- Regular Preventive Maintenance Schedule
- Corrective Maintenance
- Instant response by Resident Engineer
- Critical spares stocked at customer site
- Web Server Management
- Network Management
- Minimum Down time on Corrective Maintenance Calls adhering to SLA
- Parts gone bad shall be replaced by CMA at no additional cost
- Scheduled Backups and disaster recovery
- Virus Management
- System Administration (Windows, Linux, SUN Solaris, Digital Tru64 Unix, IBM AIX & SGI IRIX)
- SAN/NAS Administration (HP, SUN, IBM, EMC, Overland, Netapp & SGI)
- Heterogeneous NW Administration
- Internet/Intranet
- Mail Management
- 1st Third Party Maintenance Company in the Private sector with Experience in providing IT Maintenance Services since 1993.
- Nationwide network of 4 Regional Offices, 10 Resident Engineer locations. Providing support for Multivendor Hardware platforms.
- Maintaining a system base of more than 5000 machines, spread through the country which includes Local and MNC brands.
- To ensure our clients receive support at all times CMA offers Round-the-clock Call logging facilities at regional centres.
- CMA provide hardware support for the following platform.
- Servers & Work stations: HP, IBM, SGI, DEC, Compaq, SUN
- Storage: Sun, HP, IBM, Netapp, SUN, Storagetek, EMC, Clariion, SGI, Overland
- Desktops: HP, IBM, Dell, Gateway, Acer, Assembled
- Laptops: HP, IBM, Dell, Acer, Toshiba, Sony, Assembled
- Network Maintenance
- Campus wide NW Maintenance (LAN/WAN)
- Modular Switches/Routers/Modems/Wifi- CISCO, D-Link, Cabletron, Enterasys, Nortel, Baystack, 3COM
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